CONSUMER RIGHTS - SEEKING - CANCELLATION - CANCELLATION REQUIREMENTS
1.If you place an order in electronic form through the web site you are using, you are deemed to have accepted the preliminary information form and the sales contract.
2. Parties are subject to the provisions of the Law on the Protection of the Consumer No 6502(Turkish Laws) and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other legislation in force with regard to the sale and delivery of the goods they buy.
3. Cargo charges, which are shipping costs, will be paid by the buyers.
4. Each purchased product shall be delivered to the person and / or organization in the address indicated by the buyer, not exceeding the legal period of 30 days. If the product is not delivered within this time, Buyers may terminate the contract.
5. The purchased product must be delivered in full and in accordance with the specifications specified in the order, and if available, such as warranty document, user manual.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning this. The total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAYABLE:
7. If the purchaser can not pay the purchase price or cancels it in the bank records, the seller is not obliged to deliver the product.
SHOPPING THROUGH THE UNCERTAINTY USE OF CREDIT CARD:
If the credit card used by the buyer is found to be used unauthorized by the unauthorized persons after delivery of the product and the product price of the product sold is not paid to the seller by the related bank or financial institution, the buyer shall notify the contract item within 3 days It has to be returned to the SELLER.
IF PURCHASE CAN NOT BE DELIVERED WITHIN FORECASTED TIME INTERVAL:
9. If any force majeure incurred by the Seller is incurred and can not be delivered at the end of the product, the Buyer shall be notified. The buyer may request the cancellation of the order, the replacement of the item with a similar product, or the deferral of the delivery until it is removed from the obstacle. If the buyer cancels the order; If the payment has been made in cash, this fee shall be paid to him within 14 days of cancellation. If the buyer made a payment by credit card and canceled, the product will be returned to the product bank within 14 days from the cancellation, but the bank can transfer the account to the buyer within 2-3 weeks.
CONTROLLING THE PRODUCT OF THE RECEIPT:
10. The lender will inspect the contractual goods / service before delivery; Broken, broken tear, etc. Damaged and defective goods / services from the cargo company. The delivered goods / service shall be deemed to be undamaged and sound. PURCHASER, After delivery, the goods / service must be carefully protected. If the right to withdraw is used, the goods / services should not be used. The invoice must be returned with the product.
11.ALIC of; Within 14 (fourteen) days from the date of receipt of the goods for which it has purchased or the person / organization that it has shown, the seller may use the right to withdraw from the contract without any legal or criminal liability and without any justification.
12. CONTACT DETAILS WHICH SHOULD BE NOTIFIED ABOUT SATISFACTION:
ADI / TITLE: Hegsa Informatics Environment and Innovative Technologies Limited Company
Address: Körfez Mh. Cömertler Sk. Özmesan Sitesi 2.B block No: 3 Floor Kt.2
41090 Başiskele / KOCAELİ
TEL: 0850 304 1 638
FAX: 0262 324 70 45
DIRECTION OF SEEKING:
13. If the alien is a service that he / she has purchased, this 14-day period starts from the date on which the contract is signed. Before the end of the right to withdraw, the right of withdrawal can not be used in the service contracts whose service is started with the approval of the consumer.
14. The costs incurred from the use of the right of residence belong to the SELLER.
15. In order to use the right of withdrawal, it must be notified within 14 (fourteen) days of written notice by registered mail, fax or e-mail addressed to the SELLER and not used within the scope of the provisions of "
USE OF SEEKING:
16.3. (If the item to be refunded is an enterprise, if it is refunded, it must be sent together with a refund card issued by the institution.) Order refunds issued on behalf of the institution will not be completed if the refund is not canceled.
17.The return form must be delivered complete and undamaged together with the box, package, and standard accessories of the items to be returned.
18.SELLER is obliged to return the documents which bring the total price and debtor's debt to the BUYER within 10 days from receipt of the cancellation notice and to return the goods within 20 days period.
19.If there is a reduction in the value of the goods due to a defect caused by the fault of the FIREWORK or if the return becomes impossible, the PURCHASER is obliged to compensate the damage of the FIREWORK. However, the PURCHASER shall not be liable for any alteration or deterioration of the goods due to the proper use of the goods or products within the right of withdrawal.
20. If the amount of the campaign is reduced below the limit set by the SELLER due to the use of the right to withdraw, the amount of the discount benefited from the campaign is canceled.
PRODUCTS THAT CAN NOT BE USED FOR SLICING:
21. Items of underwear, swimwear and bikini bottoms, makeup materials, disposable items, items of immediate deterioration or the possibility of exceeding the expiration date, prepared in accordance with ALICI's request or expressly for personal needs and not suitable for return, Products which are not suitable for health and hygiene when they are packed by the PURCHASER after being delivered by the PURCHASER, products which are mixed with other products after delivery and which can not be separated by nature, goods related to periodicals such as newspapers and magazines except those provided under the Subscription Agreement, Digital goods, software programs, data recording and data storage devices, computer consumables, digital media, software programs, instant messaging services or instant messaging services, If the JIN is opened by the PURCHASER, it is not possible to comply with the Regulation. It is also not possible to use the right of withdrawal for services rendered with the consent of the consumer before the end of the revocation period.
22. Unpacked, untested packaging for cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape etc.) , Intact And they must be unused. Apart from the standard product package on request, in the products which are specially produced on request of the customer; Customers can not cancel, change and / or withdraw their orders after they have been ordered and the products have gone through the preparation phase.
DEFAULT CRITERIA AND LEGAL RESULTS
23. INVITOR agrees, declares and undertakes that it shall pay interest and be liable to the bank within the framework of the credit card agreement between the card holder and the bank, in case of default in case of payment transactions by credit card. In this case, the concerned bank may apply for legal remedies; The Buyer may charge the cost of the expenses and the proxy fee from the BUYER and if the BUYER defaults due to the borrowing of the BUYER, the BUYER agrees that the BOILER will pay the damages and losses suffered by the BUYER due to delayed performance.
PAYMENT AND DELIVERY
By making Bank Transfer or EFT (Electronic Fund Transfer);
Garanti Bank Izmit E-5 Şb. Branch code: 1148
TL Account / Customer number: 6296414
TL IBAN: TR85 0006 2001 1480 0006 2964 14
You can make your Garanti Bank account (TL).
25.You can use your online credit card with your online credit card, online credit card or online installment. On-line payments will be processed at the end of your order to keep your credit card.